Privacy Policy

1. Scope of Policy

This Privacy Policy applies to all visitors, donors, volunteers, clients, and partners who access our website at westernlanecrisisassociation.org or otherwise provide information to WLCA. This policy does not override any legal rights you may have under federal, state, or international law.

2. Information We Collect

• Personally Identifiable Information (PII): name, address, telephone number, email address, credit card or bank information (for donations), and any details you provide voluntarily through contact or intake forms.
• Non-Personal Information: IP address, device type, browser type, referring URLs, geographic region, and browsing behavior on our site, typically collected through cookies or analytics tools.
• Sensitive Information: In rare circumstances, if you share information related to health, mental health, or crisis needs via a contact form, hotline, or email, we treat it with heightened confidentiality. WLCA does not request Protected Health Information (PHI) online and does not operate as a HIPAA-covered entity.
• Donor Information: records of contributions, pledges, communications with our development team, and gift recognition preferences.

3. How We Use Information

WLCA uses collected information to:

• Provide crisis support services and respond to inquiries.
• Process and acknowledge donations, issue tax receipts, and comply with IRS requirements.
• Communicate with you about programs, services, volunteer opportunities, or events.
• Maintain donor history and stewardship records consistent with nonprofit best practices.
• Improve our website, communications, and outreach strategies through analytics.
• Comply with legal, regulatory, and audit obligations.

4. Donor Privacy Policy

WLCA respects the privacy of our donors and subscribes to the Association of Fundraising Professionals Donor Bill of Rights. We will not sell, rent, trade, or share donor information with any third party. Donor names may be listed in annual reports or recognition materials only with consent. Donors may request anonymity by contacting us directly.

5. How We Share Information

WLCA does not sell or trade personal information. We may disclose information only in the following limited circumstances:

• To service providers that perform functions on our behalf (e.g., secure donation processors, email platforms, website hosting). These entities are contractually obligated to safeguard your data.
• As required by law or regulation, including subpoenas, court orders, or other governmental requests.
• In the event of a merger, transfer, or dissolution of WLCA, consistent with nonprofit law, donor and client information may be transferred to a successor charitable organization with equivalent mission purposes.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to analyze trends, track visitor engagement, and improve functionality. You may disable cookies in your browser settings, but doing so may affect site performance.

7. Data Security

WLCA uses reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means, no method of transmission over the Internet or method of storage is completely secure. Online donations are processed through PCI-compliant vendors.

8. Data Retention

We retain personal and donor information as long as necessary to fulfill the purposes outlined in this policy, to comply with legal and financial recordkeeping obligations, and to support our mission. Information no longer required will be securely deleted or de-identified.

9. Your Rights and Choices

You may have rights under applicable law to:

• Access and obtain a copy of the personal information we hold about you.
• Request correction or deletion of your information.
• Withdraw consent for email communications at any time by using the unsubscribe link or contacting us.
• Opt out of cookie tracking through your browser settings.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Residents of the European Union or United Kingdom may have rights under the General Data Protection Regulation (GDPR). WLCA will honor such rights where applicable.

10. Children’s Privacy

WLCA does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it promptly. If services are directed toward minors in crisis, information is handled only with appropriate consent and safeguards.

11. Third-Party Links

Our website may contain links to third-party sites. WLCA is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

12. International Users

Our website is hosted in the United States and governed by U.S. law. By using our services from outside the U.S., you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those of your country.

13. Changes to This Policy

WLCA may revise this Privacy Policy at any time. Updates will be posted on this page with the revised Effective Date. Your continued use of our website after changes indicates your acceptance of the revised terms.

14. Contact Information

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us: